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Shipping Policy

Shipping Policy for Tinymetalwheels

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Effective Date: 12th July 2026

 

Thank you for shopping with Tinymetalwheels! We are committed to delivering your diecast models securely and on time. Please read our shipping policy below for more details on how we handle shipping.

 

1. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

2. Shipping Methods

  • We ship via trusted courier partners such as Delhivery, DTDC, Ekart, and XpressBees.

  • The courier partner is selected based on user preferences and the serviceability, speed, and delivery efficiency.

 

3. Shipping Charges

  • Shipping charges are pre-defined and displayed on the website at checkout.

  • Packing charges are already included within the shipping fee.

  • For Box Building / Hold Orders:

Shipping charges will be calculated and shared only when you request shipment.

  • The shipping fee must be paid before dispatch.

 

4. Delivery Timeline

  • Within Tamil Nadu: Estimated delivery in 2–4 business days after dispatch.

  • All other regions: Estimated delivery in 4–7 business days after dispatch.

  • Delivery timelines may vary depending on:

Distance/location

Courier delays

External factors beyond our control

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5. Courier Insurance & Liability

  • DTDC Shipping:  Covers Loss in Transit(LIT)  up to ₹1000 only

  • Delhivery & eKart : Covers Loss in Transit(LIT) for the full invoice value as per the courier partner's policy.

  • Tinymetalwheels ensures that every order is securely packed before being handed over to the courier partner. Once the shipment is accepted by the courier, transportation is handled entirely by the courier partner. In the event of Loss in Transit(LIT) or Damage in Transit(DIT), Tinymetalwheels will assists customers in raising and following up on claims. However, claim approval, compensation, and settlements are subject to the courier partner's/aggregators policies and final decision. Tinymetalwheels is not liable for loss or damage occurring during transit beyond the compensation, if any, provided by the courier partner or insurer.

 

6. Order Tracking

  • Once dispatched, a tracking number will be shared via email/WhatsApp.

  • You can track your shipment directly through the courier partner.

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7. Missing, Lost, or Incorrect Items

  • Loss in Transit (LIT): DTDC Covered only up to ₹1000 per shipment, Delhivery/eKart full coverage

  • Damage in Transit (DIT):

No claims, refunds, or replacements will be provided.

  • Incorrect Item Received:

Must be reported within 7 days of delivery

A complete unboxing video (from sealed package) is mandatory

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8. Return & Refund Policy

Refunds are applicable only if:

  • The product is defective, or

  • The wrong product was shipped

  • Claims without proper proof will not be accepted.

  • Refer to our Return & Refund Policy for detailed terms.

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9. Communication

For any queries or support:

WhatsApp: +91 7092064921

Email: support@tinymetalwheels.in

 

We aim to respond as quickly as possible

Thank you for choosing Tinymetalwheels!

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